Internal helpdesk
IT and HR answers, instantly.
An internal-support agent answers staff from your knowledge base and routes IT/HR requests to the right human.
Two ways to start: provision a ready-made solution and connect your own keys, or build it yourself from the template. Free during beta — see pricing.
An employee asks how to reset their VPN. The helpdesk agent answers from the internal guide instantly; a payroll question it can’t resolve is routed straight to HR with context — no ticket ping-pong.
The team
Positions in the org — each filled by an agent, a person, or both.
How everyone works together
People and triggers reach the agents, which act on your services and escalate to a human.
How it works
- 1
A staff member asks an IT or HR question.
- 2
The agent answers from the internal knowledge base.
- 3
Requests it can’t resolve route to the right human.
- 4
Visibility is scoped per team.
Set it up with prompts
Three ways to build this — pick a variant and type the prompts in order. Each step says which agent to address. A working Internal helpdesk workspace in minutes.
One agent answering the eternal IT questions from your internal docs.
- 1Build the helpdesk→ Onboarding box
New workspace → "Describe your company" → Build my company
Set up an internal IT helpdesk: a Helpdesk agent (AI) that answers staff questions from our internal knowledge base — VPN, password resets, printers, laptop policies. What it cannot resolve becomes a ticket for the IT owner with severity and what was already tried. IT Owner seat (human).
The repetitive 80% answers itself; tickets arrive pre-triaged.
- 2Connect the apps→ You (UI)
Apps → Connect
Connect Slack with your keys/OAuth. Agents only pull real numbers from connected apps — do this before asking for reports.
- 3Load the runbooks→ Core Agent
Inbox → Core Agent
Create the IT knowledge base — I will paste our runbooks: VPN setup, MFA reset, printer map, software request policy. The Helpdesk agent cites which runbook it used in every answer.
Grounded answers with citations — trustworthy enough for staff to rely on.
- Severity rule: "Anything mentioning 'can't work' or 'production down' pings the IT owner immediately."
- New-starter pack: "When HR announces a new hire, proactively send the IT onboarding checklist."
What you get
Staff get IT and HR answers without waiting
Routine questions never reach a human
The right requests reach the right person fast
What it connects to
Available today via Google, HTTP and MCP sources. Items marked soon are on the connector roadmap.
Set this up for your Internal helpdesk
Provision a ready-made solution, or build it yourself — start with one agent in one role and grow into the full team.